Shipping & Returns
Shipping & Returns 🚚🔄
We’re here to make your shopping experience as smooth as possible! Whether it’s a delivery question or you need to return or exchange something, here’s everything you need to know about our policies:
Shipping Information
- Processing Time: Orders are typically processed within 1-2 business days.
- Delivery Time: Standard shipping usually takes 3-6 business days. Expedited options are available at checkout for faster delivery!
- Shipping Costs: Shipping rates vary based on location. You’ll see your total shipping cost at checkout.
- Tracking Your Order: Once your order is shipped, you’ll receive a tracking number via email so you can keep an eye on your package’s journey.
- International Shipping: We currently offer international shipping to select countries. Shipping times and rates may vary.
Returns & Exchanges
- Easy Returns: If you’re not 100% satisfied with your purchase, you can return it within 30 days of receiving your order.
- Return Process: Simply reach out to us at info@shopluno.com with your order details, and we’ll guide you through the process.
- Condition of Items: To qualify for a return, items must be unused, undamaged, and in the original packaging.
- Exchange Options: If you’d like to exchange your item for a different size or color, we’ll make it easy! Just contact our customer service, and we’ll assist with the exchange.
- Refunds: Once we receive your return, we’ll process your refund to your original payment method within 5-7 business days.
Non-Returnable Items
Some items are non-returnable for hygiene or safety reasons, such as:
- Personalized or custom items
- Gift cards
We want you to love your ShopLuno experience, so if you have any questions or concerns, just reach out to us. We're here to help!